clear_sidebar
|
Terms & Conditions of Sale Please ensure all Good Concepts Gift Vouchers / Gift Certificates are redeemed at the time of ordering. Once the order has been submitted and paid for by means other than a voucher, we are unable to retrospectively redeem a Gift Voucher / Gift Certificate to offset that cost. All Gift Vouchers / Gift Certificates are issued with an expiry date as indicated on the voucher itself. Once that Gift Voucher / Gift Certificate has expired, we are unable to extend the expiry date under any circumstances. It is the Gift Voucher / Gift Certificate holder's responsibility to ensure it is redeemed before the expiry date. Good Concepts Gift Vouchers / Gift Certificates may not be used to purchase other Gift Vouchers / Gift Certificates. Return and Refund Policy If you are not satisfied with your purchase of a Good Concepts product, please contact us and lodge a request to return the product for an exchange or refund detailing the issues you have with the product. Any product received without prior notice will not be processed. Please ensure that you lodge this request within 14 days of receiving your parcel. Please do not return any item without contacting us first with all details. If you return an item for refund, it will be refunded based on your original method of payment. All items are to be returned in the original box or packaging. When returning a product please ensure: * Original packaging & boxes are used * All items included in the parcel are returned at the same time. Also note that Good Concepts does not permit the return or exchange of any item that has been damaged, opened or used. If your return is not due to Good Concepts error, we will deduct shipping costs from your refund. In the event of a return by you or your recipient due to change of mind, we will exchange or refund in the form of a Good Concepts Gift Voucher / Gift Certificate. However, you will pay the postage and handling fee of the return to Good Concepts and re-delivery to you. We will not refund the initial postage and handling fee, wrapping, and other fees. Note: All products that are found to be non-defective will incur the postage and handling fee of returning the item to Good Concepts. Note: Good Concepts recommends that you use a courier to return the product as you will be responsible for any loss or damage to the product during shipping. Product Availability If for any reason a product cannot be dispatched within the 1 - 10 working day timeframe, we will inform you by telephone and get the order to you as soon as possible thereafter.
|